FAQ

1. Where do you ship from, and what are your delivery areas?

We operate from NSW (New South Wales) and ship Australia-wide.

2. What is the minimum age requirement to purchase vaping products?

You must be 18 years or older to buy from our store.

3. How long does delivery take?

Delivery times vary depending on your location in Australia, typically taking 1-5 business days.

4. What payment methods do you accept?

Due to banking restrictions, we currently only accept bank transfers. Credit/debit card payments are unavailable for vape stores.

5. Do you offer customer support for product issues?

Yes! Our support team is available via email or live chat to assist with any concerns about your vape.

6. Are your products genuine and safe?

Absolutely. We source all products from trusted manufacturers and comply with Australian safety and quality standards.

7. What is your returns and refund policy?

Unopened & unused products: Eligible for returns within 30 days.
Defective items: Contact us within 7 days of delivery for a replacement or refund.